Turnitin Customer Service: How to Contact Turnitin Support
Independent guide. Not affiliated with Turnitin, LLC. Read the Turnitin disclaimer.
Turnitin's customers are institutions, so its support is built for administrators and instructors. If you're a student or writer with a problem, the fastest route is usually your institution, then Turnitin's help center.
Who to contact for what
| Problem | Best contact |
|---|---|
| Can't submit, wrong assignment, deadline | Your instructor |
| Turnitin missing in Canvas, Moodle, Blackboard | Your IT help desk or LMS team |
| Error that persists for everyone | Institution's Turnitin administrator, who contacts Turnitin |
| How-to questions | Turnitin's help center guides |
Turnitin's help center
Turnitin publishes guides and a support request form on its help center. Check Turnitin's official status page if the service looks down. Turnitin doesn't offer a public phone number for students; be wary of numbers advertised on unofficial sites.
Common issues you can fix yourself
- Turnitin not working or upload failing
- Report not showing
- What a Turnitin status means
- Unsupported file type
Contacting us
AiPlagProChecker is independent and isn't Turnitin's support. For our Turnitin reports ($3.50) or humanizing orders ($5.99 per 200 words), use the help chat on any page or WhatsApp +254706770780, or email aiplagprochecker@gmail.com.
Frequently asked questions
How do I contact Turnitin?
Through Turnitin's help center and support request form. Turnitin mainly supports institutions, so students are usually asked to contact their instructor or IT help desk first.
Does Turnitin have a phone number for students?
Turnitin doesn't run a public phone line for students. Your institution's Turnitin administrator can raise a ticket on your behalf.
Is AiPlagProChecker Turnitin support?
No. We're an independent service, not Turnitin. We can help with our own Turnitin reports and humanizing orders.
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