Turnitin Report Not Showing? Causes and Fixes
Independent guide. Not affiliated with Turnitin, LLC. Read the Turnitin disclaimer.
"Pending", "unavailable", a grey icon or nothing at all: each means something different. Match what you see below.
| What you see | Likely cause | Fix |
|---|---|---|
| Pending, minutes after upload | Processing | Wait and refresh |
| Pending for hours after resubmitting | 24-hour resubmission delay | Wait 24 hours |
| No icon at all | Reports hidden from students | Ask your instructor |
| Appears only after deadline | Release set to due date | Wait |
| Error icon | File couldn't be processed | See below |
| Similarity but no AI | AI is instructor-only, or file didn't qualify | Normal |
| Pending over 24 hours | Processing failure | Contact instructor with submission ID |
File problems
- Scanned, image-only PDF: export from Word instead.
- Password protection: remove it.
- Too short (under 20 words) or too large (over 100 MB or 800 pages).
- Unsupported format: save as DOCX. See file types.
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Frequently asked questions
Why is my Turnitin report not showing?
It's still processing, your instructor hasn't released it, or the file couldn't be processed.
What does 'unavailable' mean?
Either reports are hidden from students or Turnitin couldn't make a report for your file.
Why is the AI score missing?
The AI report is instructor-only in most setups, or the file didn't meet AI requirements.
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